Frequently Asked Questions

Full Site Coming Soon!

For more information about Power Up, or to place an order, call 1-800-960-0411

Q: Can I mix different kinds of batteries?
A: That isn’t a very good idea. Mixing different batteries could result in poor battery performance, or damage to your device.

Q: How can I get a quote?
A: Log on to our Online Quote Page (Click on Get Quote) and follow the login instructions. Or, if you feel more comfortable, you can call one of our sales reps at 1-800-960-0411, and they can get you the information you need.

Q: How do I choose the right rechargable battery for my application?
A: Choose your battery based on the needs of the device. Each different kind of battery has unique characteristics to fit into any application your business has.

First you need to determine the size, weight, and runtime that you need in a battery. Next, you can continue narrowing down your choices by energy density, operational costs, service life needs, maintenance requirements, discharge rates and load characteristics.

Once you know what you need, you can look at the different chemistries available in batteries, the characteristics are listed below:

NiCad: Long life, high discharge, and economical. NiCad are often used in portable radios, emergency equipment, professional video cameras and power tools.

NiMH: 30% higher capacity than NiCad, reduced cycle life, high energy capacity and small size. NiMH are often used in cell phones and laptops.

Sealed Lead Acid: Economical for larger power applications where weight doesn’t matter. SLA are often used for medical equipment, UPS systems, wheelchairs and emergency lighting.

Li-Ion: High voltage and excellent capacity with small size, with a delicate system that is regulated with circuitry. Often used in laptops, cameras, cellphones and sensitive military communications devices.

You can also ask the experts at Power Up Manufacturing which battery would be right. Feel free to call or Get a Quote and tell us the device you are looking to power, and we can sift through the science and build the battery you need, at the right price!

Q: How do I know what battery to pick?
A: To make a decision about a battery, you need to look at what you are using it to power, and what you need that device to do. How big is the device? How long do you need it to run? How much power does it need?

The main factors you need to look at are size, weight, and run time.

Q: How much time will delivery take?
A: In stock products ship same day, custom orders can be shipped as quickly as 3 business days. We ship UPS Ground unless you specify otherwise. Our sales team will be able to give you a delivery estimate at the time of your order based on your location. We understand how important it is for you to have your products when you need them, and will do our best to give you the most accurate estimates as possible.

Q: Is there a warrantee on the products I buy?
A: Power Up offers a 1 year warrantee on Parts & Labor on our custom battery packs. We DO NOT have a warrantee for the run time of the batteries themselves. Any other warrantees may be available from the manufacturers we distribute. For more information on warrantees, please ask your sales rep when you place your order.

Q: What brand name batteries do you use?
A: We are a proud distributor of Energizer Industrial batteries and battery products. All of our custom alkaline assembly packs are manufactured with Energizer cells. We also distribute Energizer Industrial batteries , Power Sonic , Rayovac, Eagle Pitcher and more.

Q: What information does Power Up need to help me pick the right battery?
A: Power Up's experts are ready to help you find the right battery for your application. We need to know the the technical information, voltage (v) and capacity (ahr) of the battery, the chemisty (alkaline battery, sealed lead acid battery, etc). We need to know any unique characteristics like if it uses tabs or wires to connect to a device. It also helps to know the application the battery will be used for, and the manufacturer of the device.

Q: What is the lead time on a custom battery pack?
A: The lead time on a custom pack is based on your specific needs. At the time of the order, we will estimate the price of the pack and how long it will take our team to manufacture the quantity you need.

Q: What is your return policy?
A: You are able to return merchandise. All returned goods are subject to a 15% restocking fee, and no product can be returned without an RMA (Return Merchandise Authorization). Shipment of all returning goods is the responsibility of the customer.

Q: What kinds of batteries do you sell?
A: We sell a large variety of different batteries. We sell Alkaline, Sealed Lead Acid, NiMH, Lithium, Custom Battery Packs and much more. We can sell almost any industrial use battery. We also can provide a wide variety of industry specific products. The best way to see our full line is to look at our product catalog.

Q: Where is Power Up located?
A: We are located at 750 Ensminger Road, Tonawanda, NY 14150. That is right outside of Buffalo, NY. Shipping out of our warehouse, we can normally reach the West Coast in 3-5 business days, the East Coast in 1-3 business days.